WELCOME AND COMMUNICATION

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Level 1: the fundamentals

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Corporate communication such as formulation techniques, body language, elements of psycho-behavior, calm self-assertion and the image of expertise are only very quickly approached during initial training and are sorely lacking in students. employees in their daily professional life. To satisfy and retain interlocutors and / or customers, it is important to master the techniques of reception, questioning, formulation and reformulation, and retention during the last contact.

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Educational objective:

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Review the gestural and verbal techniques, as well as the techniques of calm self-assertion as an expert.