MANAGER

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The fundamentals of operational management

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All SMEs must now put in place a rational management of human resources which does not exclude an intuitive approach to the relationship with others. The dispensary is no exception to this rule. Learning to operate this essential lever is the key to a dynamic operation of the company responding to quality requirements, obtained by means of simple and efficient managerial tools (interview grids, meeting management, organization protocols, etc. day-to-day operational management, etc.).

Educational objective:

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Help Managers to know and understand their managerial operating methods, allow them to support their team collectively and individually to maintain motivation and fulfillment, give them benchmarks and concrete frameworks for the exercise of effective management on a daily basis.

• Rationalize and humanize human resources management while maintaining the interest and motivation of its teams over the long term.

• Learn to know yourself and to "manage" to better manage others

• Introduce the basics of support (managerial coaching) to support the skills development of your team

• Learn to prevent and manage conflicts